Terms of Service

1. What we provide

MyCount provides bookkeeping software with automated document processing, together with managed bookkeeping support where you have subscribed. MyCount is not an audit firm, a licensed tax agent or a company secretary; that statutory work is delivered by appropriately licensed professionals.

2. Your account

You are responsible for keeping login details confidential and for activity under your account, for giving accurate registration details, and for telling us immediately if you suspect unauthorised access.

3. Your data stays yours

You own the documents and records you put in. You grant us permission to process them solely to provide the service, and you may export your data at any time.

4. Your responsibilities

Provide complete and accurate documents, review what the system prepares before approving it, meet your own filing deadlines with LHDN and SSM, and use the service lawfully.

5. Fees

Subscription fees are payable monthly or annually in advance at the package selected. Fees exclude SST unless stated. Late payment may lead to suspension after reasonable notice.

6. Limits of liability

To the extent permitted by Malaysian law, we are not liable for penalties or losses arising from inaccurate information you supplied or filings you approved. Our total liability in any 12-month period is limited to the fees you paid in that period.

7. Ending the agreement

You may cancel at any time, effective at the end of the current billing period. On termination you may request an export of your data; we retain accounting records for the statutory period.

8. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.